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  • Free Shipping On All U.S. Orders over $50
  • Gift Cards

Customer Care

We are available by chat and email during regular business hours to answer questions about the fit, style or availability of an item, assist with gifting, to offer styling recommendations and guide you through the shopping process. We look forward to connecting!

chat with us | producers@pulplab.com

Payment Methods Accepted

We accept Visa, Mastercard, American Express, Discover Card, JCB, Dinners Club, PayPal, Google Pay, Apple Pay and Splitit on qualifying orders.

Frequently Asked Questions

How do I reach Customer Service? What are your hours of operation?

Our Customer Service team can be reached Monday through Friday between 8:00 am to 5:00 pm PST online https://app.purechat.com/w/hrgqe
producers@pulplab.com

Do you have a brick-and-mortar store?

Yes!  We have a storefront in Twentynine Palms, CA at 6211 Adobe Road.  ShopPulp.com is our online-only specialty store dedicated to providing top quality products and services to a global clientele. Our offices are based in Twentynine Palms, CA and Tacoma, WA and we offer same day messenger service Monday thru Friday, and personal shopping for locally based customers. Please contact us for more information about these services:
producers@pulplab.com

Do I need an account to place an order with PulpLab29 or ShopPulp.com?

No, you do not need an account to purchase from our site. You can proceed to checkout as a guest, or you may register an account with our store by clicking the Sign In link in the site header and following the link, Create An Account. As an account holder, you may:

  • Track orders and review past purchases
  • Gain exclusive access to member sales, promotions and events by signing up for the ShopPulp Newsletter
  • Save your billing and delivery preferences for faster checkout
  • Edit your profile preferences
I forgot my password! How do I reset my password and get a new one?

You may reset your password by clicking the Sign In link located at the top right of our website header. Follow the link, Reset Your Password for instructions on how to access your account. Alternatively, you can contact our Customer Service team for assistance during regular business hours.
producers@pulplab.com

How do I track my package?

You will receive a shipping confirmation email containing a UPS tracking number once your order has shipped. You may track your package using the number provided in the email.  If you did not receive a confirmation email, please contact Customer Service during regular business hours and they will assist in locating your order.
producers@pulplab.com